by James D. Feldman, CSP | Oct 29, 2012 | Customer Service
It’s the time of year when many of us are planning our holiday trips or vacations. So I thought I would provide some updated tips from my travel book, Doctor Travel’s Cure For The Common Trip. While the book was written a few years ago, much of the advice is still...
by James D. Feldman, CSP | Oct 16, 2012 | Innovative Problem Solving
Time is money. However, most people don’t have much time. We are working harder, earning less and more concerned about our future than ever before. Part of our problem is we are pushed to find solutions before we really understand the problem. We are so busy ‘fighting...
by James D. Feldman, CSP | Oct 3, 2012 | Change Management
Navigating through the challenges of change has never been simple. The new reality is that you have to harness the energy of change. It is the new competitive weapon. It is how successful organizations respond to the changes in the marketplace. The future is based on...
by James D. Feldman, CSP | Oct 2, 2012 | Change Management, Innovative Problem Solving
Last week I spent a few days with innovative problem solvers from a group of large companies. Each of them recanted the difficulties they experienced when bringing new, innovative suggestions and solutions that could achieve more goals and solve problems. The...
by James D. Feldman, CSP | Aug 27, 2012 | Change Management
Rep. Todd Akin created a firestorm when he discussed ‘legitimate rape’ and then claimed he misspoke. Akin’s comment is so reprehensible that I can’t foresee a way for him to recover from it yet he has not withdrawn from the election. Certainly it will become a ‘finger...