by James D. Feldman, CSP | Nov 16, 2012 | Change Management, Customer Service
True innovation, as well as customer service, comes from collaboration. It’s not a department but a culture. While the results are unpredictable no company, dealing with the public, can ignore the shift in innovation and customer service in our country. The...
by James D. Feldman, CSP | Nov 7, 2012 | Change Management
Now that the election is over we need to move on with rebuilding our economy and, in many cases, our lives. We must create an action plan with a whole new level of effectiveness for our families, our business, and ourselves. Vote for your own future. Vote for a...
by James D. Feldman, CSP | Oct 29, 2012 | Customer Service
It’s the time of year when many of us are planning our holiday trips or vacations. So I thought I would provide some updated tips from my travel book, Doctor Travel’s Cure For The Common Trip. While the book was written a few years ago, much of the advice is still...
by James D. Feldman, CSP | Oct 16, 2012 | Innovative Problem Solving
Time is money. However, most people don’t have much time. We are working harder, earning less and more concerned about our future than ever before. Part of our problem is we are pushed to find solutions before we really understand the problem. We are so busy ‘fighting...
by James D. Feldman, CSP | Oct 3, 2012 | Change Management
Navigating through the challenges of change has never been simple. The new reality is that you have to harness the energy of change. It is the new competitive weapon. It is how successful organizations respond to the changes in the marketplace. The future is based on...