James D. Feldman, CSP | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Stop What Doesn’t Work

by James D. Feldman, CSP | Mar 21, 2013 | Change Management, Innovative Problem Solving

Like many of us I have experienced some difficult times due to the economic challenges. I sat down with myself and asked my favorite question: “What are you going to do differently tomorrow that will get you better results than yesterday?” I came up with four ‘shifts’...

Change Happens! And That’s a Lot of Shift.

by James D. Feldman, CSP | Mar 14, 2013 | Change Management, Innovative Problem Solving

Innovation is disruptive. It’s about change and many people don’t like change. Innovation is the quickest, most effective, and most lucrative path to inovation is disruptive. It’s about change and many people don’t like change. For the majority of businesses, real...

The Need for Innovation Video

by James D. Feldman, CSP | Mar 13, 2013 | Change Management, Innovative Problem Solving

Here’s a little clip from a recent presentation I did for InfoComm Live. Just thought I’d share a couple soundbites. Enjoy! “What drives innovation is a theme and a signal of how the world is changing.” “Don’t let what you THINK you...

TSA to the Point

by James D. Feldman, CSP | Mar 11, 2013 | Change Management, Customer Service

The Transportation Security Administration (TSA) announced last week that U.S. airline passengers would soon be allowed to carry small knives–2.36”–in their carry-on bags. No box cutters but 2.36” blades that do not lock? Come on? Are they going to measure...

How to Make A Complaint

by James D. Feldman, CSP | Mar 4, 2013 | Change Management, Customer Service

As we focus on the April 15th dealing to file taxes would like to suggest you also review all of your bills from the phone company, Internet provider, cable, mortgage, and credit cards, etc. During the last month I have discovered over $900 in billing errors in credit...