by James D. Feldman, CSP | May 2, 2013 | Change Management, Customer Service, Food, Food & Drink, Innovative Problem Solving, LESSONS
The airlines collected $1.7 billion in fees for the first half of the year. Now both United and American Airlines charge $200 to change an airline ticket. In some cases that is 50% or more of the price of the ticket. What are they thinking? Why not simply say, we...
by James D. Feldman, CSP | Apr 19, 2013 | Change Management, Innovative Problem Solving, LESSONS
Being different used to be a bad thing. Today there is an unceasing desire to know more. Perhaps you are seeking solutions instead of worrying about what you can’t do or can’t control. Most of us work in an environment where everything has to be out the door 20...
by James D. Feldman, CSP | Apr 15, 2013 | Change Management, Customer Service, Innovative Problem Solving
Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...
by James D. Feldman, CSP | Apr 14, 2013 | Change Management, Innovative Problem Solving, LESSONS
In the last few weeks we lost some well know people that created ‘buckets lists.’ Their lists were much larger and broader than just for themselves. Each of them touched me personally in some way. Each of them left a legacy that reminds us each of us can...
by James D. Feldman, CSP | Apr 9, 2013 | Change Management, LESSONS
Roger Ebert, Chicago movie critic, author, icon, Pulitzer prize winner, was laid to rest yesterday.We all knew Roger through his words, insights, books, and television show. He had a profound influence on movies, politics, culture, life, and health. I worked with...