James D. Feldman, CSP | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When you focus on your future.

by James D. Feldman, CSP | Dec 31, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

It’s time to focus on your future. Yet there is no escape from the complications of the headlines that shaped our world. However, the negative actions of a few should not prevent us from to set a positive tone for the coming year. I hope for you, and yours, that...

Shift Happens!® When you name your own price.

by James D. Feldman, CSP | Dec 3, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Shift Happens! ® While we can’t slow the pace of change, we can use many strategies to speed up our own processes. So let me apply that logic to the speaking industry. With the internet, contact forms, and other communication that lacks personal contact many meeting...

Shift Happens!® The difference between a solution and a BRIGHT IDEA.

by James D. Feldman, CSP | Nov 30, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Solution vs. Bright Ideas Because you are reading this you are more educated than many. AHA! You are viewing it on your smartphone, tablet or computer and for that you should be thankful. AHA. Technology has shifted everything, everyone, and all that is now possible....

Shift Happens!® When you create your Bucket List.

by James D. Feldman, CSP | Nov 9, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

A few years ago I was the keynote speaker to the Cremation Association of North America. I did over 100 hours of research for a 60-minute keynote. After my presentation I continued to receive requests from other associations in the ‘death care’ industry....

Shift Happens!® When you don’t listen to your Customers.

by James D. Feldman, CSP | Jun 15, 2015 | Customer Service, Learning Experience, Shift Happens

The change that is being witnessed in our country, right now, in terms of Customer Service is incomparable to any other time in our history. Companies now fall into one of two categories…great…and terrible. Just like the middle class of our economy, middle of the road...