problem solving Archives | Page 5 of 9 | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® when you deliver WOW Customer Service

by James D. Feldman, CSP | Jan 6, 2017 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Anything Worth Doing in 2017 is Worth Doing With WOW Customer Service. WOW is such a short, simple word, but it really encompasses a lot of things especially in delivering innovative Customer Service. To provide WOW Customer Service you must differentiate yourself....

Shift Happens!® When you Innovate instead of replicate.

by James D. Feldman, CSP | Sep 26, 2016 | Change Management, Innovative Problem Solving, LESSONS, Workshop

Adaptive innovation is methodical and circular. Innovation and strategic advantage hinge on the ability to anticipate trends and identify the next big thing. By casting a wide net and clustering ideas, you can filter through chaos to identify patterns of...

Shift Happens!® With Power Points.

by James D. Feldman, CSP | Apr 29, 2015 | Learning Experience, LESSONS, PowerPoint/Keynote Presentation, Shift Happens

Last week I offered my Presentation Bootcamp. Over the years I have learned how many people ‘suck’ at PowerPoint and Keynote. It’s nothing to be ashamed of. PowerPoint is like any other tool. If you don’t use Excel or Illustrator, or iMovie...

Shift Happens!® When You Stop The Stupid Stuff®

by James D. Feldman, CSP | Apr 13, 2015 | Change Management, Customer Service, Learning Experience, LESSONS

This week, in preparation for filing my tax returns, I started going over ALL of my bills. Last year was very busy and I did not spend enough time on checking monthly bills because I enrolled in every auto payment program being offered.Auto bill pay lets you pay the...

Shift Happens!® When the rules change.

by James D. Feldman, CSP | May 5, 2014 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens

Are you are responsible for the bottom line? Are you the key decision maker, the person entrusted with plotting the course of your business? Are you the one your employees count on to keep profits rolling in? Now what? You could use the same growth strategy you...