problem solver Archives | Page 4 of 9 | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When You Innovate

by James D. Feldman, CSP | Feb 7, 2017 | Change Management, Innovative Problem Solving, Shift Happens

Innovation is the quickest, most effective, and most lucrative path to success. Waiting for some other firm to introduce a product first and then playing catch-up may be fine if you are IBM or Coca-Cola and can afford to wait. But such companies are notable exceptions...

Shift Happens!® when you deliver WOW Customer Service

by James D. Feldman, CSP | Jan 6, 2017 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Anything Worth Doing in 2017 is Worth Doing With WOW Customer Service. WOW is such a short, simple word, but it really encompasses a lot of things especially in delivering innovative Customer Service. To provide WOW Customer Service you must differentiate yourself....

Shift Happens!® When you become a ‘Value Interpreter’ for your Customer.

by James D. Feldman, CSP | Aug 30, 2016 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...

Shift Happens!® When you create a Customer-Centric Culture.

by James D. Feldman, CSP | Aug 29, 2016 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Creating a Customer-centric culture — that’s a lot of words beginning with C. Well, this article is about the letter D. When I was in school, a D wasn’t a very good grade. However, you and your company will want the following Ds, especially is important to you. And, I...

Shift Happens!® When you can’t see tomorrow. 12 tips to help with your vision.

by James D. Feldman, CSP | Jul 2, 2016 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

When people can’t see Tomorrow clearly they assume it will be like Today or Yesterday. During your 4th of July holiday consider these 12 tips to help you with your Vision. The first step is to take responsibility for your success. Luck and fate play far less a role...