by James D. Feldman, CSP | Mar 21, 2013 | Change Management, Innovative Problem Solving
Like many of us I have experienced some difficult times due to the economic challenges. I sat down with myself and asked my favorite question: “What are you going to do differently tomorrow that will get you better results than yesterday?” I came up with four ‘shifts’...
by James D. Feldman, CSP | Mar 13, 2013 | Change Management, Innovative Problem Solving
Here’s a little clip from a recent presentation I did for InfoComm Live. Just thought I’d share a couple soundbites. Enjoy! “What drives innovation is a theme and a signal of how the world is changing.” “Don’t let what you THINK you...
by James D. Feldman, CSP | Feb 19, 2013 | Customer Service, Innovative Problem Solving
The ‘plane truth’ is that the merger of American and US Airways will be the biggest airline in the world. Problem is not its size but its ability to gather information, find uses for existing resources, and retain passenger loyalty. American and US Airways must look...
by James D. Feldman, CSP | Feb 14, 2013 | Customer Service, Innovative Problem Solving
Over 4,000 passengers are still stuck on the Carnival Triumph which should be docking shortly. It’s already being called the “poop deck” on social media due to less than sanitary conditions aboard. Carnival Cruise Lines had already stated passengers...
by James D. Feldman, CSP | Jan 11, 2013 | Innovative Problem Solving
There are lots of challenges to creating a culture of innovation. Innovation is a product of discomfort but culture eats innovation strategy for breakfast. In other words, corporate culture is more powerful than any individual strategy. We must challenge and change...