(312) 527-1111 JFeldman@ShiftHappens.com
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James D. Feldman, CSP, CITE, CPIM Shift Happens!®
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6 “carry-on” customer service lessons from the ‘friendly skies.’

by James D. Feldman, CSP | May 2, 2013 | Change Management, Customer Service, Food, Food & Drink, Innovative Problem Solving, LESSONS

The airlines collected $1.7 billion in fees for the first half of the year. Now both United and American Airlines charge $200 to change an airline ticket. In some cases that is 50% or more of the price of the ticket. What are they thinking? Why not simply say, we...

Dare To Be Different: Innovate

by James D. Feldman, CSP | Apr 19, 2013 | Change Management, Innovative Problem Solving, LESSONS

Being different used to be a bad thing. Today there is an unceasing desire to know more. Perhaps you are seeking solutions instead of worrying about what you can’t do or can’t control. Most of us work in an environment where everything has to be out the door 20...

Big Ideas Create Big ROI: Return On Your Innovation

by James D. Feldman, CSP | Apr 15, 2013 | Change Management, Customer Service, Innovative Problem Solving

Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...

Lessons For Your Bucket List

by James D. Feldman, CSP | Apr 14, 2013 | Change Management, Innovative Problem Solving, LESSONS

In the last few weeks we lost some well know people that created ‘buckets lists.’ Their lists were much larger and broader than just for themselves. Each of them touched me personally in some way. Each of them left a legacy that reminds us each of us can...

What We Can Learn From Hotdogs

by James D. Feldman, CSP | Apr 2, 2013 | Food, Innovative Problem Solving

Chicago is known for it’s hot dogs with mustard, relish, onion, sport peppers, pickles, and celery salt (never ketchup)  Dallas dogs include only chili and shredded cheddar cheese. And Philly builds them the way you like it. Even the hot dog, as we know it, is...
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