So many of us jump into our profession and immediately focus on getting clients, making money, and marketing our business before we create a solid foundation for having a successful business. Every successful business owner has a clear vision and a plan. You should...
IT’S NOT WHAT YOU THINK, BUT HOW YOU THINK THAT ENSURES INNOVATION and SHIFT HAPPENS!® The #1 Rule is to Screw Normality. Business, as usual, is dead! The new game is products wrapped in services. In the new world, everything will be intelligent, everything will...
Customer service in the US is polarized. Customers love your company, product, or service or not. Often it’s because you love your Customers so they love you back. This infographic helps you to see what happens when Customers are not the primary focus of your...
It happens to all of us eventually. You will have to make a public presentation. You can analyze and identify what characteristics make certain speakers speaking process more effective communicators than others. You need to go beyond the “watching” stage...
U.S. businesses lose $83 billion and over $300 billion worldwide, there is no doubt that businesses need to take their customer service practices more seriously. What do you think it cost United when they removed a single passenger? How much did it cost Samsung for a...