by James D. Feldman, CSP | Jan 11, 2013 | Innovative Problem Solving
There are lots of challenges to creating a culture of innovation. Innovation is a product of discomfort but culture eats innovation strategy for breakfast. In other words, corporate culture is more powerful than any individual strategy. We must challenge and change...
by James D. Feldman, CSP | Jun 9, 2011 | Customer Service
photo credit: WanderingtheWorld (www.LostManProject.com) I’m currently staying at the CasaMagna Marriott Puerto Vallarta Resort during a conference by Meeting Place Mexico. At the conference I did a couple speeches about Shift Happens, ROI and The Real World. In...