Content discovery Archives | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When we make it better.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Mar 2, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized, Workshop

It’s now 60 days since many of us made New Year’s resolutions. For most of us, it is now forgotten even though we made personal I OWE MEs. Ever heard anyone say, “Please, don’t make it better!” Nope. Better always works. Better is...

Shift Happens!® Dog gone it.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Jan 30, 2015 | Uncategorized

That’s the one thing you have to remember about WASPs: they love animals and hate people. Gordon Gekko WallStreet This is the week that SuperBowl ads were previewed by the general public. Most of them were clever, targeted their audience, and attempted to break...

Shift Happens!® On The Journey To Bright Ideas

by Feldman, CSP, CITE, CPIM, CPT, PCS | Jan 29, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Travel

Everyone is going to the same place…it’s the path they take to get there that is different. Today’s business leaders are zeroed in on not only what gets done but more importantly how things get done; they are willing to take a hard look at their own...

Shift Happens!® When you fire your clients.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Jan 27, 2015 | Change Management, Innovative Problem Solving, LESSONS

Be Different: Fire Your Clients There are some great lessons to be learned from ‘reality’ TV these days. Most of the information is about what not to do if you don’t want TMZ at your door or 60 MINUTES. However some of the ‘business reality...