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James D. Feldman, CSP, CITE, CPIM Shift Happens!®
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Shift Happens!® If you are a NOWIST

by James D. Feldman, CSP | Oct 1, 2014 | Innovative Problem Solving, LESSONS, Shift Happens, Uncategorized

Perhaps no other country celebrates innovation the way America does. In America, we’re reminded of the life-changing power of inventiveness every day. We all know innovation is important. In today’s business climate, innovation isn’t an option....

Shift Happens!® When you look for inspiration.

by James D. Feldman, CSP | May 23, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop

Think creatively everywhere. You can start the process by asking WHAT IF…. Think when you are out walking, when you are in the shower, when you are listening to a boring speaker (not me of course). Use the Memorial Day Weekend to think about new solutions…new...

Shift Happens!® When a will finds a way.

by James D. Feldman, CSP | Apr 3, 2014 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens

It is impossible to win the race unless you venture to run. You must take the first step. Create a definite plan for carrying out your desire and begin at once, whether you are ready or not, to put your plan into action. The first step will take some effort, maybe...

Shift Happens!® When you can’t communicate.

by James D. Feldman, CSP | Mar 25, 2014 | Change Management, Customer Service

No matter what size the company the first innovation should be customer service.   Communication is key. COMCAST BUSINESS CAN’T COMMUNICATION WITH ITS CUSTOMERS. To my surprise, insights emerging from many company demonstrates that great customer service not...

Shift Happens!® When you do the math.

by James D. Feldman, CSP | Mar 11, 2014 | Change Management, Innovative Problem Solving, Shift Happens

 When we are told to “think outside the box’ the problem is that our perspective is lost. We are outside of the problem and not immersed inside of it. Go “inside the box.” Move the components around. Use simple math. Add, subtract, multiply, and divide up the...
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