change management Archives | Page 5 of 21 | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When they carry you off when you carry on

by James D. Feldman, CSP | Apr 13, 2017 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Imagine being the ticket agent that needed four (4) seats for an United flight to Louisville? Did they consider the impact of forcing passengers to give up seats in order that staff could fly instead? Here’s a ‘crash course’ in Customer...

Shift Happens!® When your Powerpoints don’t suck.

by James D. Feldman, CSP | Mar 10, 2017 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens, Workshop

Are you delivering a presentation that informs or persuades? Do you sell your ideas, products, or services? Do you want to increase your visibility? Become a recognized leader in your industry? Sell your product or service? Motivate or inspire your audience? Deliver a...

Shift Happens!® When You Innovate

by James D. Feldman, CSP | Feb 7, 2017 | Change Management, Innovative Problem Solving, Shift Happens

Innovation is the quickest, most effective, and most lucrative path to success. Waiting for some other firm to introduce a product first and then playing catch-up may be fine if you are IBM or Coca-Cola and can afford to wait. But such companies are notable exceptions...

Shift Happens!® when you deliver WOW Customer Service

by James D. Feldman, CSP | Jan 6, 2017 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Anything Worth Doing in 2017 is Worth Doing With WOW Customer Service. WOW is such a short, simple word, but it really encompasses a lot of things especially in delivering innovative Customer Service. To provide WOW Customer Service you must differentiate yourself....

Shift Happens!® When you Innovate instead of replicate.

by James D. Feldman, CSP | Sep 26, 2016 | Change Management, Innovative Problem Solving, LESSONS, Workshop

Adaptive innovation is methodical and circular. Innovation and strategic advantage hinge on the ability to anticipate trends and identify the next big thing. By casting a wide net and clustering ideas, you can filter through chaos to identify patterns of...