12 Shifts of Christmas

by | Dec 11, 2012 | Change Management

Last week I spent day learning about Oracle Data Storage and another day with Google learning about their new Big Query search engine. One of the tech industry’s longest-tenured paradigms—enterprise applications running on fairly generic hardware—is cracking under an...

President JFK’s Vice

by | Feb 9, 2012 | Change Management

photo credit: John McNab Mimi Alford is coming forward to tell the world about her alleged affair with John F. Kennedy. Why now? With all of the stories that we are bombarded with by the media, why does Mimi feel the need to tell us her account of an 18-month affair...

Accentuate the Positive

by | Nov 21, 2011 | Change Management

As the Johnny Mercer song says: “You’ve got to accentuate the positive,Eliminate the negative,And latch on to the affirmative,Don’t mess with mister in-between.”  It is time for us to get unstuck in the reality of what is being reported in the...

No Bank Fees: The Tribe Has Spoken

by | Nov 8, 2011 | Customer Service

photo credit: Luke Redmond There is a growing trend for the tribe to speak its mind. Customers are angry about bank fees. So they created Bank Transfer Day for Nov. 5 urging others to move their accounts to credit unions or smaller banks. Complaints from President...

3 Ps of Decision Making

by | Nov 2, 2011 | Innovative Problem Solving

Making decisions in business can be complex. It can be difficult and it can definitely be overwhelming. Throughout my life I’ve had to make some very tough decisions and I’ve found key priciples that help to guide my decision making process. I call them...