by James D. Feldman, CSP | Mar 21, 2013 | Change Management
Here’s a little Tuesday morning fun. Enjoy this little video about change and why it is so important in business & in life. *Video compliments of InfoComm Live
by James D. Feldman, CSP | Mar 13, 2013 | Change Management, Innovative Problem Solving
Here’s a little clip from a recent presentation I did for InfoComm Live. Just thought I’d share a couple soundbites. Enjoy! “What drives innovation is a theme and a signal of how the world is changing.” “Don’t let what you THINK you...
by James D. Feldman, CSP | Feb 19, 2013 | Customer Service, Innovative Problem Solving
The ‘plane truth’ is that the merger of American and US Airways will be the biggest airline in the world. Problem is not its size but its ability to gather information, find uses for existing resources, and retain passenger loyalty. American and US Airways must look...
by James D. Feldman, CSP | Jan 11, 2013 | Innovative Problem Solving
There are lots of challenges to creating a culture of innovation. Innovation is a product of discomfort but culture eats innovation strategy for breakfast. In other words, corporate culture is more powerful than any individual strategy. We must challenge and change...
by James D. Feldman, CSP | Jan 10, 2013 | Change Management, Customer Service, Innovative Problem Solving
It’s time to ‘shift’ your thinking and create your ‘bucket list’ No incentive or meeting company, no matter how smart and ambitious its leaders, will continue to grow as long as its strategy is based on out modeled business principles. I call this process 3D Thinking....