by James D. Feldman, CSP | Aug 30, 2016 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...
by James D. Feldman, CSP | Aug 29, 2016 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
Creating a Customer-centric culture — that’s a lot of words beginning with C. Well, this article is about the letter D. When I was in school, a D wasn’t a very good grade. However, you and your company will want the following Ds, especially is important to you. And, I...
by James D. Feldman, CSP | Jul 2, 2016 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
When people can’t see Tomorrow clearly they assume it will be like Today or Yesterday. During your 4th of July holiday consider these 12 tips to help you with your Vision. The first step is to take responsibility for your success. Luck and fate play far less a role...
by James D. Feldman, CSP | May 22, 2016 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
Centuries ago, kings and other royalty had many “yes-men” by their side. The ‘yes men’ played an important role; they simply reinforced the kings choices. But the wisest kings employed fools who had special permission to make fun of and criticize the...
by James D. Feldman, CSP | Dec 31, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
It’s time to focus on your future. Yet there is no escape from the complications of the headlines that shaped our world. However, the negative actions of a few should not prevent us from to set a positive tone for the coming year. I hope for you, and yours, that...