by James D. Feldman, CSP | Mar 17, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized
Apple just announced their Apple Watch. It could be arguably one of the most innovative products they ever introduced. To me it’s not so much the product but a signal that Apple may have returned to the ‘innovation’ process created by Steve Jobs. I...
by James D. Feldman, CSP | Apr 19, 2013 | Change Management, Innovative Problem Solving, LESSONS
Being different used to be a bad thing. Today there is an unceasing desire to know more. Perhaps you are seeking solutions instead of worrying about what you can’t do or can’t control. Most of us work in an environment where everything has to be out the door 20...
by James D. Feldman, CSP | Nov 9, 2011 | Change Management
photo credit: tsevis Last week Andy Rooney died. One month ago Steve Jobs died. Both were thought leaders who said that life is full of choices. They both recognized that as we get older, there is a shortage of time to make our own choices. While they were very...
by James D. Feldman, CSP | Oct 22, 2011 | Customer Service
photo credit: JD Hancock Steve Jobs would be angry. AT&T has partnered with Flipswap to accept your old iPhones as a trade in for the iPhone 4S. The concept is great, the execution is flawed. Read the fine print. Flipswap and the AT&T representative said they...
by James D. Feldman, CSP | Jun 17, 2010 | Innovative Problem Solving
This past April, Apple very successfully debuted the iPad. A few months in, and up until yesterday, I have not seen the advantage to the iPad over the iPhone. To me it is an iPhone on steroids. Yesterday, though, I had a conversation with a very good friend who is a...