James D. Feldman, CSP | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® Infographic showing that the past is prologue.

by James D. Feldman, CSP | Jan 15, 2018 | Change Management, Learning Experience, Shift Happens

Shift Happened in 2017. How will you prepare for more ‘shift.’ Year after year.

by James D. Feldman, CSP | Jan 10, 2018 | Shift Happens

Shift Happens!® When you influence others.

by James D. Feldman, CSP | Jul 6, 2017 | Shift Happens

It happens to all of us eventually. You will have to make a public presentation. You can analyze and identify what characteristics make certain speakers speaking process more effective communicators than others. You need to go beyond the “watching” stage...

Shift Happens!® When doctors and nurses have more patience.

by James D. Feldman, CSP | Jun 5, 2017 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop

U.S. businesses lose $83 billion and over $300 billion worldwide, there is no doubt that businesses need to take their customer service practices more seriously. What do you think it cost United when they removed a single passenger? How much did it cost Samsung for a...

Shift Happens!® When You Don’t Listen To Your Customer

by James D. Feldman, CSP | Apr 26, 2017 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

What can we learn from the recent incidents at United and American Airline? In both cases they forgot who is their Customer. Who is paying their salaries? And who is the Customer of their services? We are falling deeper and deeper into a depression and deterioration...