Plane Truth: How you think is everything
The ‘plane truth’ is that the merger of American and US Airways will be the biggest airline in the world. Problem is not its size but its ability to gather information, find uses for existing resources, and retain passenger loyalty. American and US Airways must look...Learn from a “Poop Deck” Situation
Over 4,000 passengers are still stuck on the Carnival Triumph which should be docking shortly. It’s already being called the “poop deck” on social media due to less than sanitary conditions aboard. Carnival Cruise Lines had already stated passengers...Dazzle Your Customers on Valentine’s Day
Just like Valentine’s day should be everyday, you need to focus on your customer, just like you were dating. Any date starts with a raised level of expectations. No one goes out just to “kill time.” A reason always exists. Whether you want to dazzle your date or...Webinar: Innovate, Investigate, Accelerate: Why Organizations Need More Innovation
Thursday, January 24, 2013 10:00 AM – 11:00 AM CST As the global marketplace becomes increasingly competitive and customer demand for new and frequently updated products and services continues to grow, the need for innovation has never been clearer. There is...
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