I Love Lucy’s Creativity
...CITI Mortgage Tops My List of Worst Customer Service
Loyalty programs are under a microscope these days. Customer service is what makes one company successful and others distressed. We all see the changes in how we are treated. Calls are outsourced to Asia. Staff is reduced. Hours of operation cut. Customers return...Myth #5: “Satisfied Clients are the best advertising I can have.”
This is simply not true. Clients pay you for your services or products. They do not call others to tell them what you did for them. If they are happy they continue to do business with you…if not they move on. Listen to them. Learn to see the invisible opportunities...Myth #6 “If I work hard and provide a good product I will be a success.”
Ben Hogan, golf legend, said his success was based on Three P’s I. Practice II. Persistence III. Perseverance By doing all three he figured out how to perfect his golf swing. Do you think he could win over Tiger Woods? I think not. Tiger Woods perfected Hogan’s...
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