Walgreen’s needs a new Apprentice
I was part of a group of speakers invited to speak at Walgreen University. When I asked about the fact that they ranked very high in merchandising and very low in customer service it became apparent that I hit a nerve. Truth is I like Walgreen Company. I admire what...At ARIA How You Think Is As Important As What You Think
Last month I had the privilege to work with an exceptional organization to assist them to achieve their goals, overcome challenges, and solve problems. ARIA Resort and Casino brought together sales, marketing, catering, and operations to discuss how to continue...Frequent Flyer Fiasco
The federal government woke up yesterday to block the merger of American and US Airways. The time for the objection should have been five or six years ago when all of the airline mergers started. Who benefits from the merger? Certainly not passengers. All it does is...WOW them: It’s called a customer ‘return’ policy for a reason
D-A-T-I-N-G Your Customer means you know they have choices. It’s called a ‘CUSTOMER RETURN’ policy for a reason. W.O.W. them instead of ‘why’ them. Store returns are a fact of retail life. No matter what you sell, people will...
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The Innovative Practitioner who speaks with creative insights, practical experience, and big picture thinking.
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