by James D. Feldman, CSP | Dec 5, 2013 | Change Management, Innovative Problem Solving, LESSONS
In 2014 you should try implementing a company- wide innovation platform that can effectively capture the collective wisdom of employees, partners, and customers; and efficiently manage the identification and implementation of next generation products and services....
by James D. Feldman, CSP | Nov 6, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS
You hear it all the time. Getting face-to-face meetings are almost impossible these days. People don’t have time to get together, or do they? Truth is some meetings are dead, but some meetings are so productive that they develop long-term relationships. Now we...
by James D. Feldman, CSP | Nov 29, 2011 | Customer Service
Today American Airlines filed for bankruptcy. There is a huge difference between former airline bankruptcies and American because they have liquidity with $4.1 Billion in cash. How can you be bankrupt with four billion dollars in the bank? Simple. You owe more than...
by James D. Feldman, CSP | Nov 10, 2011 | Innovative Problem Solving
I often ask myself questions to change the way I think. These are ’shake-me’ up questions and most of us have them. “What would my mother think or do?””How can I lose more weight?” “Is this the right thing to do?””Am I...
by James D. Feldman, CSP | Oct 20, 2011 | Innovative Problem Solving
We have all been profoundly affected by the life and accomplishments of Steve Jobs, co-founder of Apple. People who didn’t know him wept. Articles compared him to other great visionaries. Endless tributes online and even in front of his store demonstrated how he...