by James D. Feldman, CSP | Mar 4, 2021 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
The following assessment will help you gain valuable awareness to help you move forward when dealing with the next important changes that life brings your way. Assessment: “How Do I Handle Change?” 1. Choose the response that most accurately reflects your reaction to...
by James D. Feldman, CSP | Feb 19, 2020 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
Success is not gained from perfecting the known but by seizing the unknown. The Journey To Bright Ideas™ demonstrates, visually, all that stands in the way of any leader. In fact, it not so much about what you do, but what you don’t do. Jim refers to this as...
by James D. Feldman, CSP | Jan 2, 2020 | Change Management, Customer Service, Innovative Problem Solving
12 Shifts to Improve Patient Relations-Let’s brush up on the basics. A doctor’s practice, like any other business, needs good customer relations to be successful. Unfortunately, we have few role models of good customer relations, as every day we deal with...
by James D. Feldman, CSP | Oct 29, 2019 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens
IT’S NOT WHAT YOU THINK, BUT HOW YOU THINK THAT ENSURES INNOVATION and SHIFT HAPPENS!® The #1 Rule is to Screw Normality. Business, as usual, is dead! The new game is products wrapped in services. In the new world, everything will be intelligent, everything will...
by James D. Feldman, CSP | Sep 26, 2016 | Change Management, Innovative Problem Solving, LESSONS, Workshop
Adaptive innovation is methodical and circular. Innovation and strategic advantage hinge on the ability to anticipate trends and identify the next big thing. By casting a wide net and clustering ideas, you can filter through chaos to identify patterns of...