by James D. Feldman, CSP | Mar 10, 2017 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens, Workshop
Are you delivering a presentation that informs or persuades? Do you sell your ideas, products, or services? Do you want to increase your visibility? Become a recognized leader in your industry? Sell your product or service? Motivate or inspire your audience? Deliver a...
by James D. Feldman, CSP | Jan 19, 2012 | Customer Service
It continues to amaze me that we live in a world where on the same day, a firefighter; Tom Panzica risked his life to save a dog that fell into the ice covered pond, then Captain Francesco Schettino, the Costa Concordia captain at the center of one of Italy’s...