innovation Archives | Page 11 of 16 | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

WOW them: It’s called a customer ‘return’ policy for a reason

by James D. Feldman, CSP | Aug 7, 2013 | Customer Service

D-A-T-I-N-G Your Customer means you know they have choices. It’s called a ‘CUSTOMER RETURN’ policy for a reason. W.O.W. them instead of ‘why’ them. Store returns are a fact of retail life. No matter what you sell, people will...

10 Questions to make Shift Happen! It’s not about price.

by James D. Feldman, CSP | Jul 31, 2013 | Change Management, Innovative Problem Solving

The last few days I have been privileged to work with one of the newest and largest casino resorts in Las Vegas, one of the largest media publishing companies, and the largest trade association for staging, audio-visual production. While each client had different...

Write the Wrong Way

by James D. Feldman, CSP | Jul 29, 2013 | Change Management, LESSONS

When they give you ruled paper, write the wrong way. It’s a visual representation of moving outside the lines. If you don’t want the ‘lines’ to control your direction you must be willing to take risks. More importantly you must be willing...

4 Tips for Soaring Past Your Competition

by James D. Feldman, CSP | Jul 17, 2013 | Change Management, Innovative Problem Solving, LESSONS

In the beginning most companies were small and nimble. The new motto of innovative organizations should be ‘catch me if you can.’ Confronted with a constantly shifting array of Customers, competitors, strategic alliances, as well as increased market...