Innovation. innovation portfolio. inspiration. Intelligent thinking Archives | Page 3 of 13 | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

SHIFT HAPPENS!® When Fear Is Not A Barrier to Innovation.

by James D. Feldman, CSP | Oct 29, 2019 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

IT’S NOT WHAT YOU THINK, BUT HOW YOU THINK THAT ENSURES INNOVATION and SHIFT HAPPENS!® The #1 Rule is to Screw Normality. Business, as usual, is dead! The new game is products wrapped in services. In the new world, everything will be intelligent, everything will...

Shift Happens!® When you lose innovation focus.

by James D. Feldman, CSP | Sep 19, 2019 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens

PROBLEM How does a firm or an individual begin to use creative thinking to innovate? Laser Focus! First, understand that innovation isn’t always about inventing products using new technology. Thousands of successful products or services are used in a radically...

Shift Happens!® when happiness is an inside job.

by James D. Feldman, CSP | Sep 16, 2019 | Shift Happens

The Secret to Your Happiness – It’s Within You The Secret to a Happy Life ~ Native American parable One day the Creator gathered all the animals and said: ‘I want to hide the secret to a happy life from humans until they are ready for it.’ ‘Give it to me. I’ll fly it...

Shift Happens!® When you overcome objections.

by James D. Feldman, CSP | May 5, 2018 | Shift Happens

Shift Happens!® when you align your Customer Experiences to outcomes.

by James D. Feldman, CSP | Apr 30, 2018 | Customer Service, Learning Experience, LESSONS, Shift Happens

Customer service in the US is polarized. Customers love your company, product, or service or not. Often it’s because you love your Customers so they love you back. This infographic helps you to see what happens when Customers are not the primary focus of your...