customer service Archives | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When you change jobs.

by James D. Feldman, CSP | Jun 3, 2021 | Change Management, Innovative Problem Solving, LESSONS, Shift Happens, Workshop

As we return to our ‘new normal’ many will consider whether or not to return to the ‘old’ job or shift to another. Certainly, telecommuting has shown us that working from home may be more productive, offer more freedom, and allow for more...

SHIFT HAPPENS!® When Fear Is Not A Barrier to Innovation.

by James D. Feldman, CSP | Oct 29, 2019 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

IT’S NOT WHAT YOU THINK, BUT HOW YOU THINK THAT ENSURES INNOVATION and SHIFT HAPPENS!® The #1 Rule is to Screw Normality. Business, as usual, is dead! The new game is products wrapped in services. In the new world, everything will be intelligent, everything will...

Shift Happens!® when you say YES. A short course in Customer Service to any reasonable request.

by James D. Feldman, CSP | Sep 6, 2019 | Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

When your Customers get upset, you have to get back in their good graces or risk losing their business. Here are five rules to turn a Customer Service problem into a loyal buyer. Rule #1: Face the problem now. Rule #2: Lend a sympathetic ear. Rule #3: Admit your...

Shift Happens!® when you align your Customer Experiences to outcomes.

by James D. Feldman, CSP | Apr 30, 2018 | Customer Service, Learning Experience, LESSONS, Shift Happens

Customer service in the US is polarized. Customers love your company, product, or service or not. Often it’s because you love your Customers so they love you back. This infographic helps you to see what happens when Customers are not the primary focus of your...

Shift Happens!® When you influence others.

by James D. Feldman, CSP | Jul 6, 2017 | Shift Happens

It happens to all of us eventually. You will have to make a public presentation. You can analyze and identify what characteristics make certain speakers speaking process more effective communicators than others. You need to go beyond the “watching” stage...