customer care Archives | Page 7 of 8 | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When you do the math.

by James D. Feldman, CSP | Mar 11, 2014 | Change Management, Innovative Problem Solving, Shift Happens

When we are told to “think outside the box’ the problem is that our perspective is lost. We are outside of the problem and not immersed inside of it. Go “inside the box.” Move the components around. Use simple math. Add, subtract, multiply, and divide up the...

Shift Happens!® Make it count. Be extra ordinary.

by James D. Feldman, CSP | Mar 6, 2014 | Change Management, Food, Innovative Problem Solving, Learning Experience, Shift Happens

Lupita Nyong’o, the Supporting Actor Winner from the movie 12 YEARS A SLAVE, is a young actor who reminded us how success is often paired with adversity: “It doesn’t escape me for one moment that so much joy in my life is thanks to so much pain in...

Shift Happens!® When you Dare To Be Different

by James D. Feldman, CSP | Mar 4, 2014 | Change Management, Innovative Problem Solving

Dare To Be Different We all need brand new ways of problem solving. Today, unless you dare to think differently your competition will. Being different used to be a bad thing. Now there is an unceasing desire to know more. Find a better way by discovering innovation...

5 Shifts (#5) to Instilling Innovation and Creativity in your organization

by James D. Feldman, CSP | Feb 19, 2014 | Change Management, Customer Service, Innovative Problem Solving, Shift Happens, Workshop

Shift #5) Implement Next-Generation Approaches. Doing any form of business is a form of innovation. The quest for knowledge opens the door to opportunity and helps us understand each other and provide what is best for each of us, personally and professionally. To...

Shift Happens when you think differently

by James D. Feldman, CSP | Jan 9, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience

5 Shifts to Instilling Innovation and Creativity In 2014 Now that 2013 is over and we start to rethink how we are going to make Shift Happen in our businesses and personal lives for 2014 it’s time to reflect on what has changed, and what has not. For most...