Shift Happens!® When you create your Bucket List.
A few years ago I was the keynote speaker to the Cremation Association of North America. I did over 100 hours of research for a 60-minute keynote. After my presentation I continued to receive requests from other associations in the ‘death care’ industry....Shift Happens!® When you don’t listen to your Customers.
The change that is being witnessed in our country, right now, in terms of Customer Service is incomparable to any other time in our history. Companies now fall into one of two categories…great…and terrible. Just like the middle class of our economy, middle of the road...Shift Happens!® When you pursue change.
Genuine Wins Uncommon Wins Original Wins Perhaps no other country celebrates innovation the way America does. We are reminded of the life changing power of inventiveness everyday. I want you think about some of these unanswered questions. Who or what are we...Shift Happens!® When you C.A.R.E about your Customers
Customer-Always-Remember-Everything After working with hundreds of organizations, from front line employees to CEOs, I have observed that the ability and willingness to turn Customer ‘complaints’ into ‘complements’ is an endless cycle, and...
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The Innovative Practitioner who speaks with creative insights, practical experience, and big picture thinking.
Contact Jim
Contact Jim
