Shift Happens!® When you become a ‘Value Interpreter’ for your Customer.

Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...

Shift Happens!® When you create a Customer-Centric Culture.

Creating a Customer-centric culture — that’s a lot of words beginning with C. Well, this article is about the letter D. When I was in school, a D wasn’t a very good grade. However, you and your company will want the following Ds, especially is important to you. And, I...

Shift Happens!® When you can’t see tomorrow. 12 tips to help with your vision.

When people can’t see Tomorrow clearly they assume it will be like Today or Yesterday. During your 4th of July holiday consider these 12 tips  to help you with your Vision. The first step is to take responsibility for your success. Luck and fate play far less a role...