by James D. Feldman, CSP | Jan 17, 2014 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, Shift Happens
Shift #2) Become Number One With Your Customers The more satisfied your Customers are, the more business you’ll have in the future. Realize that the only commodity your Customers know is you. Since you are the catalyst providing the solution to their problem, you are...
by James D. Feldman, CSP | Dec 13, 2013 | Customer Service, Innovative Problem Solving, Learning Experience, Travel
26 Million Checked bags go missing while the airline industry rakes in over 3 Billion Dollars in checked bag fees. Anyone that travels knows how flights have become challenging. With the merger of airlines, the weather, and holiday volume it is a known fact that more...
by James D. Feldman, CSP | Sep 5, 2013 | Change Management, Customer Service, Food, Food & Drink, Learning Experience, LESSONS
As the economy picks up I am always interested in what the small business person thinks about our future. Almost every Sunday I take a few hours to visit the Maxwell Street Market in Chicago. Even though it was forced to move from Maxwell Street to South Des...
by James D. Feldman, CSP | Aug 28, 2013 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS
Today marks the 50th Anniversary of Dr. Martin Luther King Jr’s famous and often quoted speech. ” I still have a dream. It is a dream deeply rooted in the American dream.” My dream is that in this land of opportunity, in this land of freedom of...
by James D. Feldman, CSP | Aug 21, 2013 | Change Management, Innovative Problem Solving, Learning Experience
Last week I gave a speech to a very large organization that was struggling with what to do given they were just coming out of bankruptcy. As I looked at the audience I realized that each of them had their own dreams. And the fact that they still had a job, a place...