by James D. Feldman, CSP | Oct 30, 2013 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Workshop
Something magical happens with a LIVE workshop. It’s the experience, bonding, connection, interaction, discussion, perspectives, learning from others, making friends, sharing, and business/community building that demonstrates that you are not alone in your...
by James D. Feldman, CSP | Aug 15, 2013 | Change Management, Customer Service, Innovative Problem Solving, Travel
The federal government woke up yesterday to block the merger of American and US Airways. The time for the objection should have been five or six years ago when all of the airline mergers started. Who benefits from the merger? Certainly not passengers. All it does is...
by James D. Feldman, CSP | Jul 31, 2013 | Change Management, Innovative Problem Solving
The last few days I have been privileged to work with one of the newest and largest casino resorts in Las Vegas, one of the largest media publishing companies, and the largest trade association for staging, audio-visual production. While each client had different...
by James D. Feldman, CSP | Jul 10, 2013 | Innovative Problem Solving, LESSONS
Forty years ago I was watching a show called All In The Family. The head of the household, Arnie Bunker was a radical thinker. His comments were always the subject of ‘water cooler’ chitchat the day after the show aired. It was ahead of its time in issues...
by James D. Feldman, CSP | Jun 10, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS
Myth #4 “When times are tough go back to basics” Innovation is not an invention. However all inventions are innovations. Innovations include objects and substances, but processes, strategies, methods, and ways of doing things. Innovations are how we make money...