change Archives | Page 6 of 16 | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When you create your Bucket List.

by James D. Feldman, CSP | Nov 9, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

A few years ago I was the keynote speaker to the Cremation Association of North America. I did over 100 hours of research for a 60-minute keynote. After my presentation I continued to receive requests from other associations in the ‘death care’ industry....

Shift Happens!® When you don’t listen to your Customers.

by James D. Feldman, CSP | Jun 15, 2015 | Customer Service, Learning Experience, Shift Happens

The change that is being witnessed in our country, right now, in terms of Customer Service is incomparable to any other time in our history. Companies now fall into one of two categories…great…and terrible. Just like the middle class of our economy, middle of the road...

Shift Happens!® When you pursue change.

by James D. Feldman, CSP | Jun 11, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Uncategorized

Genuine Wins Uncommon Wins Original Wins Perhaps no other country celebrates innovation the way America does. We are reminded of the life changing power of inventiveness everyday. I want you think about some of these unanswered questions. Who or what are we...

Shift Happens!® When You Stop The Stupid Stuff®

by James D. Feldman, CSP | Apr 13, 2015 | Change Management, Customer Service, Learning Experience, LESSONS

This week, in preparation for filing my tax returns, I started going over ALL of my bills. Last year was very busy and I did not spend enough time on checking monthly bills because I enrolled in every auto payment program being offered.Auto bill pay lets you pay the...

Shift Happens!® When you C.A.R.E about your Customers

by James D. Feldman, CSP | Mar 19, 2015 | Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Uncategorized, Workshop

Customer-Always-Remember-Everything After working with hundreds of organizations, from front line employees to CEOs, I have observed that the ability and willingness to turn Customer ‘complaints’ into ‘complements’ is an endless cycle, and...