by James D. Feldman, CSP | Aug 15, 2013 | Change Management, Food & Drink, Innovative Problem Solving, Workshop
Last month I had the privilege to work with an exceptional organization to assist them to achieve their goals, overcome challenges, and solve problems. ARIA Resort and Casino brought together sales, marketing, catering, and operations to discuss how to continue...
by James D. Feldman, CSP | Aug 15, 2013 | Change Management, Customer Service, Innovative Problem Solving, Travel
The federal government woke up yesterday to block the merger of American and US Airways. The time for the objection should have been five or six years ago when all of the airline mergers started. Who benefits from the merger? Certainly not passengers. All it does is...
by James D. Feldman, CSP | Jul 31, 2013 | Change Management, Innovative Problem Solving
The last few days I have been privileged to work with one of the newest and largest casino resorts in Las Vegas, one of the largest media publishing companies, and the largest trade association for staging, audio-visual production. While each client had different...
by James D. Feldman, CSP | Jul 29, 2013 | Change Management, LESSONS
When they give you ruled paper, write the wrong way. It’s a visual representation of moving outside the lines. If you don’t want the ‘lines’ to control your direction you must be willing to take risks. More importantly you must be willing...
by James D. Feldman, CSP | Jul 17, 2013 | Change Management, Innovative Problem Solving, LESSONS
In the beginning most companies were small and nimble. The new motto of innovative organizations should be ‘catch me if you can.’ Confronted with a constantly shifting array of Customers, competitors, strategic alliances, as well as increased market...