by James D. Feldman, CSP | Aug 15, 2013 | Change Management, Customer Service, Innovative Problem Solving, Travel
The federal government woke up yesterday to block the merger of American and US Airways. The time for the objection should have been five or six years ago when all of the airline mergers started. Who benefits from the merger? Certainly not passengers. All it does is...
by James D. Feldman, CSP | Oct 22, 2011 | Customer Service
photo credit: JD Hancock Steve Jobs would be angry. AT&T has partnered with Flipswap to accept your old iPhones as a trade in for the iPhone 4S. The concept is great, the execution is flawed. Read the fine print. Flipswap and the AT&T representative said they...