Myth Busted #2: Large companies are safer.
Myth #2 “Large Companies are safer than smaller ones.” The value you offer to small or midsize companies is frequently more clearly recognized. You’re often working with higher or mid level executives instead of mid and lower level managers at a large firm. The choice...Myth Busted #1 I need to cut prices.
In these times of difficult economic conditions, global conflict, domestic unrest, we all face challenges. I don’t’ care what the media says, companies and individuals for the most part are struggling. Illinois has the 5th highest unemployment and it is not...At the corner of happy, healthy, and dissatisfied
What we want from companies is consistency and honesty. As a constant observer of customers, I have discovered discerning customers need more. They will pay for value. They demand good service and will patronize those companies that provide an exceptional experience....6 “carry-on” customer service lessons from the ‘friendly skies.’
The airlines collected $1.7 billion in fees for the first half of the year. Now both United and American Airlines charge $200 to change an airline ticket. In some cases that is 50% or more of the price of the ticket. What are they thinking? Why not simply say, we...
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