Myth Busted #1 I need to cut prices.
In these times of difficult economic conditions, global conflict, domestic unrest, we all face challenges. I don’t’ care what the media says, companies and individuals for the most part are struggling. Illinois has the 5th highest unemployment and it is not...At the corner of happy, healthy, and dissatisfied
What we want from companies is consistency and honesty. As a constant observer of customers, I have discovered discerning customers need more. They will pay for value. They demand good service and will patronize those companies that provide an exceptional experience....6 “carry-on” customer service lessons from the ‘friendly skies.’
The airlines collected $1.7 billion in fees for the first half of the year. Now both United and American Airlines charge $200 to change an airline ticket. In some cases that is 50% or more of the price of the ticket. What are they thinking? Why not simply say, we...Dare To Be Different: Innovate
Being different used to be a bad thing. Today there is an unceasing desire to know more. Perhaps you are seeking solutions instead of worrying about what you can’t do or can’t control. Most of us work in an environment where everything has to be out the door 20...
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The Innovative Practitioner who speaks with creative insights, practical experience, and big picture thinking.
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