by James D. Feldman, CSP | Jun 10, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS
Myth #4 “When times are tough go back to basics” Innovation is not an invention. However all inventions are innovations. Innovations include objects and substances, but processes, strategies, methods, and ways of doing things. Innovations are how we make money...
by James D. Feldman, CSP | Jun 2, 2013 | Customer Service, Food, Food & Drink, Innovative Problem Solving, LESSONS
Myth #3 “I need all the business I can get.” As I said before choosing a client is a powerful tool that shapes your business. My first client was Toyota. Toyota is still a client 25 years later. They built my business. They educated me. I delivered more than I...
by James D. Feldman, CSP | May 27, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS
Myth #2 “Large Companies are safer than smaller ones.” The value you offer to small or midsize companies is frequently more clearly recognized. You’re often working with higher or mid level executives instead of mid and lower level managers at a large firm. The choice...
by James D. Feldman, CSP | May 13, 2013 | Change Management, Innovative Problem Solving
In these times of difficult economic conditions, global conflict, domestic unrest, we all face challenges. I don’t’ care what the media says, companies and individuals for the most part are struggling. Illinois has the 5th highest unemployment and it is not...
by James D. Feldman, CSP | May 8, 2013 | Change Management, Customer Service, Food & Drink, Innovative Problem Solving, LESSONS
What we want from companies is consistency and honesty. As a constant observer of customers, I have discovered discerning customers need more. They will pay for value. They demand good service and will patronize those companies that provide an exceptional experience....