shift happensbusiness Archives | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When you create a Customer-Centric Culture.

by James D. Feldman, CSP | Aug 29, 2016 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Creating a Customer-centric culture — that’s a lot of words beginning with C. Well, this article is about the letter D. When I was in school, a D wasn’t a very good grade. However, you and your company will want the following Ds, especially is important to you. And, I...

Shift Happens!® When you name your own price.

by James D. Feldman, CSP | Dec 3, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Shift Happens! ® While we can’t slow the pace of change, we can use many strategies to speed up our own processes. So let me apply that logic to the speaking industry. With the internet, contact forms, and other communication that lacks personal contact many meeting...

Shift Happens!® The difference between a solution and a BRIGHT IDEA.

by James D. Feldman, CSP | Nov 30, 2015 | Change Management, Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

Solution vs. Bright Ideas Because you are reading this you are more educated than many. AHA! You are viewing it on your smartphone, tablet or computer and for that you should be thankful. AHA. Technology has shifted everything, everyone, and all that is now possible....

Shift Happens!® When you create your Bucket List.

by James D. Feldman, CSP | Nov 9, 2015 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

A few years ago I was the keynote speaker to the Cremation Association of North America. I did over 100 hours of research for a 60-minute keynote. After my presentation I continued to receive requests from other associations in the ‘death care’ industry....