(312) 527-1111 JFeldman@ShiftHappens.com
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James D. Feldman, CSP, CITE, CPIM Shift Happens!®
  • James D. Feldman, CSP | AI Keynote Speaker & Transformation Advisor
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Shift Happens!® Make it count. Be extra ordinary.

by James D. Feldman, CSP | Mar 6, 2014 | Change Management, Food, Innovative Problem Solving, Learning Experience, Shift Happens

Lupita Nyong’o, the Supporting Actor Winner from the movie 12 YEARS A SLAVE, is a young actor who reminded us how success is often paired with adversity: “It doesn’t escape me for one moment that so much joy in my life is thanks to so much pain in...

Shift Happens!® When you Dare To Be Different

by James D. Feldman, CSP | Mar 4, 2014 | Change Management, Innovative Problem Solving

Dare To Be Different We all need brand new ways of problem solving. Today, unless you dare to think differently your competition will. Being different used to be a bad thing.  Now there is an unceasing desire to know more. Find a better way by discovering innovation...

5 Shifts (#5) to Instilling Innovation and Creativity in your organization

by James D. Feldman, CSP | Feb 19, 2014 | Change Management, Customer Service, Innovative Problem Solving, Shift Happens, Workshop

Shift #5)  Implement Next-Generation Approaches. Doing any form of business is a form of innovation. The quest for knowledge opens the door to opportunity and helps us understand each other and provide what is best for each of us, personally and professionally. To...

Investigate • Innovate • Initiate Chicago Workshop

by James D. Feldman, CSP | Oct 30, 2013 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Workshop

Something magical happens with a LIVE workshop. It’s the experience, bonding, connection, interaction, discussion, perspectives, learning from others, making friends, sharing, and business/community building that demonstrates that you are not alone in your...

5 Tips to Deliver Excellent E-Commerce Customer Service

by James D. Feldman, CSP | Jul 11, 2013 | Customer Service, Innovative Problem Solving, LESSONS

Customers are bringing a whole new set of expectations to shopping on the web that never existed with traditional retail stores. Typical internet Customers go to your site, input their information, hit the send button and boom! They expect UPS at their door. Because...
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