problem solver Archives | James D. Feldman, CSP, CITE, CPIM Shift Happens!®

Shift Happens!® When you lose innovation focus.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Sep 19, 2019 | Change Management, Innovative Problem Solving, Learning Experience, Shift Happens

PROBLEM How does a firm or an individual begin to use creative thinking to innovate? Laser Focus! First, understand that innovation isn’t always about inventing products using new technology. Thousands of successful products or services are used in a radically...

Shift Happens!® when happiness is an inside job.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Sep 16, 2019 | Shift Happens

The Secret to Your Happiness – It’s Within You The Secret to a Happy Life ~ Native American parable One day the Creator gathered all the animals and said: ‘I want to hide the secret to a happy life from humans until they are ready for it.’ ‘Give it to me. I’ll fly it...

Shift Happens!® when you say YES. A short course in Customer Service to any reasonable request.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Sep 6, 2019 | Customer Service, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens

When your Customers get upset, you have to get back in their good graces or risk losing their business. Here are five rules to turn a Customer Service problem into a loyal buyer. Rule #1: Face the problem now. Rule #2: Lend a sympathetic ear. Rule #3: Admit your...

Shift Happens!® When you influence others.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Jul 6, 2017 | Shift Happens

It happens to all of us eventually. You will have to make a public presentation. You can analyze and identify what characteristics make certain speakers speaking process more effective communicators than others. You need to go beyond the “watching” stage...

Shift Happens!® When doctors and nurses have more patience.

by Feldman, CSP, CITE, CPIM, CPT, PCS | Jun 5, 2017 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Shift Happens, Workshop

U.S. businesses lose $83 billion and over $300 billion worldwide, there is no doubt that businesses need to take their customer service practices more seriously. What do you think it cost United when they removed a single passenger? How much did it cost Samsung for a...