by James D. Feldman, CSP | Sep 5, 2013 | Change Management, Customer Service, Food, Food & Drink, Learning Experience, LESSONS
As the economy picks up I am always interested in what the small business person thinks about our future. Almost every Sunday I take a few hours to visit the Maxwell Street Market in Chicago. Even though it was forced to move from Maxwell Street to South Des...
by James D. Feldman, CSP | Aug 28, 2013 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS
Today marks the 50th Anniversary of Dr. Martin Luther King Jr’s famous and often quoted speech. ” I still have a dream. It is a dream deeply rooted in the American dream.” My dream is that in this land of opportunity, in this land of freedom of...
by James D. Feldman, CSP | Aug 21, 2013 | Change Management, Innovative Problem Solving, Learning Experience
Last week I gave a speech to a very large organization that was struggling with what to do given they were just coming out of bankruptcy. As I looked at the audience I realized that each of them had their own dreams. And the fact that they still had a job, a place...
by James D. Feldman, CSP | Aug 15, 2013 | Change Management, Customer Service, Food, Food & Drink, Innovative Problem Solving, Learning Experience
I was part of a group of speakers invited to speak at Walgreen University. When I asked about the fact that they ranked very high in merchandising and very low in customer service it became apparent that I hit a nerve. Truth is I like Walgreen Company. I admire what...
by James D. Feldman, CSP | Aug 15, 2013 | Change Management, Food & Drink, Innovative Problem Solving, Workshop
Last month I had the privilege to work with an exceptional organization to assist them to achieve their goals, overcome challenges, and solve problems. ARIA Resort and Casino brought together sales, marketing, catering, and operations to discuss how to continue...