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James D. Feldman, CSP, CITE, CPIM Shift Happens!®
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A Kernel of Dazzle

by James D. Feldman, CSP | Dec 13, 2013 | Customer Service, Innovative Problem Solving, Learning Experience, Travel

26 Million Checked bags go missing while the airline industry rakes in over 3 Billion Dollars in checked bag fees.  Anyone that travels knows how flights have become challenging. With the merger of airlines, the weather, and holiday volume it is a known fact that more...

Everything but Fleas at Chicago’s Maxwell Street Market

by James D. Feldman, CSP | Sep 5, 2013 | Change Management, Customer Service, Food, Food & Drink, Learning Experience, LESSONS

  As the economy picks up I am always interested in what the small business person thinks about our future. Almost every Sunday I take a few hours to visit the Maxwell Street Market in Chicago. Even though it was forced to move from Maxwell Street to South Des...

I have a dream-do you?

by James D. Feldman, CSP | Aug 28, 2013 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS

Today marks the 50th Anniversary of Dr. Martin Luther King Jr’s famous and often quoted speech. ” I still have a dream. It is a dream deeply rooted in the American dream.” My dream is that in this land of opportunity, in this land of freedom of...

Success is not a matter of chance. It’s a matter of choice.

by James D. Feldman, CSP | Aug 21, 2013 | Change Management, Innovative Problem Solving, Learning Experience

Last week I gave a speech to a very large organization that was struggling with what to do given they were just coming out of bankruptcy.   As I looked at the audience I realized that each of them had their own dreams. And the fact that they still had a job, a place...

Walgreen’s needs a new Apprentice

by James D. Feldman, CSP | Aug 15, 2013 | Change Management, Customer Service, Food, Food & Drink, Innovative Problem Solving, Learning Experience

I was part of a group of speakers invited to speak at Walgreen University.  When I asked about the fact that they ranked very high in merchandising and very low in customer service it became apparent that I hit a nerve. Truth is I like Walgreen Company. I admire what...
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