by James D. Feldman, CSP | Sep 16, 2013 | Change Management, Customer Service
Regardless of the industry, with few exceptions, the creation of a customer is a lost art. Truth is most companies tell you that they care but they clearly demonstrate they don’t care. All of us can tell stories of poor customer service but we are often hard...
by James D. Feldman, CSP | Sep 16, 2013 | Change Management, Customer Service
Regardless of the industry, with few exceptions, the creation of a customer is a lost art. Truth is most companies tell you that they care but they clearly demonstrate they don’t care. All of us can tell stories of poor customer service but we are often hard...
by James D. Feldman, CSP | Sep 5, 2013 | Change Management, Customer Service, Food, Food & Drink, Learning Experience, LESSONS
As the economy picks up I am always interested in what the small business person thinks about our future. Almost every Sunday I take a few hours to visit the Maxwell Street Market in Chicago. Even though it was forced to move from Maxwell Street to South Des...
by James D. Feldman, CSP | Aug 28, 2013 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS
Today marks the 50th Anniversary of Dr. Martin Luther King Jr’s famous and often quoted speech. ” I still have a dream. It is a dream deeply rooted in the American dream.” My dream is that in this land of opportunity, in this land of freedom of...
by James D. Feldman, CSP | Aug 21, 2013 | Change Management, Innovative Problem Solving, Learning Experience
Last week I gave a speech to a very large organization that was struggling with what to do given they were just coming out of bankruptcy. As I looked at the audience I realized that each of them had their own dreams. And the fact that they still had a job, a place...