by James D. Feldman, CSP | Nov 6, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS
You hear it all the time. Getting face-to-face meetings are almost impossible these days. People don’t have time to get together, or do they? Truth is some meetings are dead, but some meetings are so productive that they develop long-term relationships. Now we...
by James D. Feldman, CSP | Oct 30, 2013 | Change Management, Innovative Problem Solving, Learning Experience, LESSONS, Workshop
Something magical happens with a LIVE workshop. It’s the experience, bonding, connection, interaction, discussion, perspectives, learning from others, making friends, sharing, and business/community building that demonstrates that you are not alone in your...
by James D. Feldman, CSP | Sep 16, 2013 | Change Management, Customer Service
Regardless of the industry, with few exceptions, the creation of a customer is a lost art. Truth is most companies tell you that they care but they clearly demonstrate they don’t care. All of us can tell stories of poor customer service but we are often hard...
by James D. Feldman, CSP | Sep 16, 2013 | Change Management, Customer Service
Regardless of the industry, with few exceptions, the creation of a customer is a lost art. Truth is most companies tell you that they care but they clearly demonstrate they don’t care. All of us can tell stories of poor customer service but we are often hard...
by James D. Feldman, CSP | Sep 5, 2013 | Change Management, Customer Service, Food, Food & Drink, Learning Experience, LESSONS
As the economy picks up I am always interested in what the small business person thinks about our future. Almost every Sunday I take a few hours to visit the Maxwell Street Market in Chicago. Even though it was forced to move from Maxwell Street to South Des...