(312) 527-1111 JFeldman@ShiftHappens.com
  • Facebook
  • X
  • Instagram
  • RSS
  • Facebook
  • X
  • Instagram
  • RSS
James D. Feldman, CSP, CITE, CPIM Shift Happens!®
  • James D. Feldman, CSP | AI Keynote Speaker & Transformation Advisor
  • SPEAKING
  • ABOUT JIM
    • What is an AI Concierge?
    • About
    • Harnessing the Power of AI
    • Coaching/Consulting
    • What’s In It for Me?
    • Case Studies
    • MEDIA KIT
      • Media Kit
      • Printable Brochure
    • Blog
  • WHO JIM WORKS WITH
  • TESTIMONIALS
    • Client Testimonials
    • Video Testimonials
    • Case Studies
  • BOOK JIM
Select Page

Myth #4: “When Times are tough go back to basics.”

by James D. Feldman, CSP | Jun 10, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS

Myth #4       “When times are tough go back to basics” Innovation is not an invention. However all inventions are innovations. Innovations include objects and substances, but processes, strategies, methods, and ways of doing things.  Innovations are how we make money...

Myth Busted #3 “I need all the business I can get.”

by James D. Feldman, CSP | Jun 2, 2013 | Customer Service, Food, Food & Drink, Innovative Problem Solving, LESSONS

Myth #3 “I need all the business I can get.” As I said before choosing a client is a powerful tool that shapes your business.  My first client was Toyota. Toyota is still a client 25 years later. They built my business. They educated me. I delivered more than I...

6 “carry-on” customer service lessons from the ‘friendly skies.’

by James D. Feldman, CSP | May 2, 2013 | Change Management, Customer Service, Food, Food & Drink, Innovative Problem Solving, LESSONS

The airlines collected $1.7 billion in fees for the first half of the year. Now both United and American Airlines charge $200 to change an airline ticket. In some cases that is 50% or more of the price of the ticket. What are they thinking? Why not simply say, we...

What We Can Learn From Hotdogs

by James D. Feldman, CSP | Apr 2, 2013 | Food, Innovative Problem Solving

Chicago is known for it’s hot dogs with mustard, relish, onion, sport peppers, pickles, and celery salt (never ketchup)  Dallas dogs include only chili and shredded cheddar cheese. And Philly builds them the way you like it. Even the hot dog, as we know it, is...

Change Management Video Montage

by James D. Feldman, CSP | Mar 21, 2013 | Change Management

Here’s a little Tuesday morning fun. Enjoy this little video about change and why it is so important in business & in life. *Video compliments of InfoComm Live
« Older Entries
Next Entries »

Lorman Distinguished Faculty Member

Follow Us

Linked In Twitter Facebook Shift Happens Google Plus Logo YouTube Pinterest RSS

Recent Posts

  • Your Annual Meeting Looks Like Everyone Else’s
  • 5 AI Habits Quietly Draining Your Association’s Budget
  • AI Didn’t Fail You. You Never Gave It a Job.
  • The Test Everyone Assumed Was Rigged
  • The $145 That Cost UPS a 40-Year Customer
  • You Lost That RFP Before You Even Submitted It.
  • Shift Happens!® Your AI Budget Is On Trial
  • Shift Happens When Your Create Sustainable Productivity
  • Shift Happens!® When you lose focus.
  • Shift Happens!® When you change jobs.

Subscribe to Jim’s Newsletter

Get the latest News and Stories delivered to your inbox

SUBSCRIBE

 

The Innovative Practitioner who speaks with creative insights, practical experience, and big picture thinking.
Contact Jim

LinkedIn

  • Facebook
  • X
  • Instagram
  • RSS
2026 © Shift Happens!® All Rights Reserved. Site Dev David Knoerr - American Media Guys and James Feldman