WOW them: It’s called a customer ‘return’ policy for a reason
D-A-T-I-N-G Your Customer means you know they have choices. It’s called a ‘CUSTOMER RETURN’ policy for a reason. W.O.W. them instead of ‘why’ them. Store returns are a fact of retail life. No matter what you sell, people will...10 Questions to make Shift Happen! It’s not about price.
The last few days I have been privileged to work with one of the newest and largest casino resorts in Las Vegas, one of the largest media publishing companies, and the largest trade association for staging, audio-visual production. While each client had different...4 Tips for Soaring Past Your Competition
In the beginning most companies were small and nimble. The new motto of innovative organizations should be ‘catch me if you can.’ Confronted with a constantly shifting array of Customers, competitors, strategic alliances, as well as increased market...5 Tips to Deliver Excellent E-Commerce Customer Service
Customers are bringing a whole new set of expectations to shopping on the web that never existed with traditional retail stores. Typical internet Customers go to your site, input their information, hit the send button and boom! They expect UPS at their door. Because...
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