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James D. Feldman, CSP, CITE, CPIM Shift Happens!®
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Myth #4: “When Times are tough go back to basics.”

by James D. Feldman, CSP | Jun 10, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS

Myth #4       “When times are tough go back to basics” Innovation is not an invention. However all inventions are innovations. Innovations include objects and substances, but processes, strategies, methods, and ways of doing things.  Innovations are how we make money...

Myth Busted #3 “I need all the business I can get.”

by James D. Feldman, CSP | Jun 2, 2013 | Customer Service, Food, Food & Drink, Innovative Problem Solving, LESSONS

Myth #3 “I need all the business I can get.” As I said before choosing a client is a powerful tool that shapes your business.  My first client was Toyota. Toyota is still a client 25 years later. They built my business. They educated me. I delivered more than I...

Myth Busted #1 I need to cut prices.

by James D. Feldman, CSP | May 13, 2013 | Change Management, Innovative Problem Solving

In these times of difficult economic conditions, global conflict, domestic unrest, we all face challenges. I don’t’ care what the media says, companies and individuals for the most part are struggling. Illinois has the 5th highest unemployment and it is not...

Big Ideas Create Big ROI: Return On Your Innovation

by James D. Feldman, CSP | Apr 15, 2013 | Change Management, Customer Service, Innovative Problem Solving

Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...

What We Can Learn From Hotdogs

by James D. Feldman, CSP | Apr 2, 2013 | Food, Innovative Problem Solving

Chicago is known for it’s hot dogs with mustard, relish, onion, sport peppers, pickles, and celery salt (never ketchup)  Dallas dogs include only chili and shredded cheddar cheese. And Philly builds them the way you like it. Even the hot dog, as we know it, is...
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