by James D. Feldman, CSP | Jul 2, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS
Loyalty programs are under a microscope these days. Customer service is what makes one company successful and others distressed. We all see the changes in how we are treated. Calls are outsourced to Asia. Staff is reduced. Hours of operation cut. Customers return...
by James D. Feldman, CSP | Jun 10, 2013 | Change Management, Customer Service, Innovative Problem Solving, LESSONS
Myth #4 “When times are tough go back to basics” Innovation is not an invention. However all inventions are innovations. Innovations include objects and substances, but processes, strategies, methods, and ways of doing things. Innovations are how we make money...
by James D. Feldman, CSP | Apr 15, 2013 | Change Management, Customer Service, Innovative Problem Solving
Let’s face it most businesses are faced with a constantly shifting array of competitors, religious dictums, increased market volatility, environmental issues, and price sensitivity. Your opportunity lies in developing the ability to move and change as rapidly as your...
by James D. Feldman, CSP | Apr 2, 2013 | Food, Innovative Problem Solving
Chicago is known for it’s hot dogs with mustard, relish, onion, sport peppers, pickles, and celery salt (never ketchup) Dallas dogs include only chili and shredded cheddar cheese. And Philly builds them the way you like it. Even the hot dog, as we know it, is...
by James D. Feldman, CSP | Nov 10, 2011 | Innovative Problem Solving
I often ask myself questions to change the way I think. These are ’shake-me’ up questions and most of us have them. “What would my mother think or do?””How can I lose more weight?” “Is this the right thing to do?””Am I...