by James D. Feldman, CSP | Aug 21, 2013 | Change Management, Innovative Problem Solving, Learning Experience
Last week I gave a speech to a very large organization that was struggling with what to do given they were just coming out of bankruptcy. As I looked at the audience I realized that each of them had their own dreams. And the fact that they still had a job, a place...
by James D. Feldman, CSP | Aug 15, 2013 | Change Management, Customer Service, Food, Food & Drink, Innovative Problem Solving, Learning Experience
I was part of a group of speakers invited to speak at Walgreen University. When I asked about the fact that they ranked very high in merchandising and very low in customer service it became apparent that I hit a nerve. Truth is I like Walgreen Company. I admire what...
by James D. Feldman, CSP | Aug 15, 2013 | Change Management, Food & Drink, Innovative Problem Solving, Workshop
Last month I had the privilege to work with an exceptional organization to assist them to achieve their goals, overcome challenges, and solve problems. ARIA Resort and Casino brought together sales, marketing, catering, and operations to discuss how to continue...