According to Jim

Shift Happens! When you lose innovation focus.

PROBLEM How does a firm or an individual begin to use creative thinking to innovate? Laser Focus! First, understand that innovation isn’t always about inventing products using new technology. Thousands of successful products or services are used in a radically different manner than originally intended; the result… INNOVATIVE new positions for old products. My rule
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Shift Happens!® when happiness is an inside job.

The Secret to Your Happiness – It’s Within You The Secret to a Happy Life ~ Native American parable One day the Creator gathered all the animals and said: ‘I want to hide the secret to a happy life from humans until they are ready for it.’ ‘Give it to me. I’ll fly it to
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Shift Happens when you say YES. A short course in Customer Service to any reasonable request.

When your Customers get upset, you have to get back in their good graces or risk losing their business. Here are five rules to turn a Customer Service problem into a loyal buyer. Rule #1: Face the problem now. Rule #2: Lend a sympathetic ear. Rule #3: Admit your mistake. Rule #4: Cut through the
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Better Change in this Year

Better Change I have been asked how I get so much done in the way of authoring books, articles, presentations, etc.  Here’s my secret: Voice Technology. Voice technology has now matured to the point that it has become easier to use, more reliable and more widely available at little or no cost. If you’re not
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Shift Happens!® When you overcome objections.

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Shift Happens!® When you engage your Customer Experiences to outcomes.

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10 Steps to follow for the Perfect Pitch

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Shift Happens!®: Take the time to ensure your PowerPoint doesn’t suck.

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Shift Happens!® The past is prologue.

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Shift Happened in 2017. How will you prepare for more ‘shift.’

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