Customer Reviews

“You outdid yourself in Boston! That was, without question, Feldman at his best. Your talk was extremely well thought out, well put together and, as usual, impeccably delivered. It had a message for all and we thoroughly enjoyed it.”
Mary Hanson, CPIM
RepLink/The DataDirect Group.

“The words you used were clear, but even more than that, they moved the audience. We were shifting, even though we didn’t know it, and now that we’ve absorbed your brilliant delivery, we’ve changed. . . Please accept my thanks for the value and wisdom you have waved over us, and consider adding a new designation that I believe you deserve, and what I felt in my mind and among the audience – EEP: Exhilaration, Enlightenment, Priceless!”
Mary Davie
All About Events, Inc.

“The seminar was one of the best I’ve been to, very informative along with entertaining. We couldn’t have picked a better group to be with.”
Annette Ehnot, Communications Coordinator
Jim Coleman Company/Hanna

“You did a fabulous job…Your message and unique delivery style made the presentations most interesting.”
Greg Leeper, Regional Director of Sales
Turtle Bay Resort – French Lick Resort Casino

“Your information was different from what we’ve heard from other presenters, and you ‘practiced what you preached’ by showing and sharing examples of the marketing pieces you’ve used and created for others. It was perfect. I’ve also received a note from our FastTrack coordinator who said your ‘surprise’ visit with their group made this past meeting their best one of the year! Your one-on-one work with each FastTrack member was insightful, and your suggestions for collateral pieces were appropriate given the budget and ‘style’ of each.”
Liz Weber, Education Chair
NSA/DC

“I’ve just returned from the SITE International Conference . . . What we as breakout attendees experienced was nothing short of SPECTACULAR – including all aspects of presentation style, state-of-the-art PowerPoint graphics, incentive industry-specific content, and motivational appeal. Plus – he made it fun! I honestly can’t remember ever attending a breakout session where the speaker was given a standing ovation. But Jim received a spontaneous one, and it was very much deserved!”
Phil Duyff, President
Duyff International LLC

“This year’s event was huge success, due in large part to your time, talent and dedication in bringing an interesting and informative presentation to the attendees.”
Nancy DelBianco, Director of Professional Development
Educational Institute, American Hotel & Motel Association

“Your program provided great value and put our minds in motion to be more creative than we think we can be. . . .Your PowerPoint slides reinforced your message making it easier to remember your points. This is one meeting that will long be remembered!”
Martha Lanier
Ignite Your Potential Inc.

“Wow! Phenomenal presentation. Beautiful graphics. Substantive content. Will turn an audience on not only because the concepts are intellectually practical, but also because you have ensured crystal clarity in your presentation. Congratulations.”
Nido R. Qubein, Chairman
Great Harvest Bread Company

“After 20+ years of marketing and servicing clients, I appreciate hearing a “friendly reminder” as to the fact that clients come first and foremost. Your presentation was upbeat, light hearted and informative.”
Joel T. Cooper, Partner
Freeborn & Peters LLP

“It was great having you at the conference, and I think the participant’s evaluations indicate that, as well.”
Sandy Alinder
Alltru Health System

“Great message delivered in an entertaining way.”
“I loved his first session and decided to stay for the second session. Just as good!”
“I could have listened to him all day!”
“Best speaker I have ever heard.”
Read more evaluations from Jim’s Alltru Health System presentations!
(Adobe PDF Format)

“I must say again, your program changed my life, as my way of seeing some things is different now. Thank you very much for that!”
Julia Trejo, Sales Manager
Tropical Incentives DMC

“Thanks again! You were sensational in the brief time you had to present.”
Tim Seeden, Executive Director
National Speakers Association–Illinois

“It is rare to find a speaker who fits all of a meeting planner’s expected qualifications. You not only fit all the qualifications, you far surpassed any expectations a meeting planner could ask for in a professional speaker.”
Gerri Hopkins, Executive Director
Chairman of the Board, Incentive Federation, Inc.
Executive Director, The Association of Retail Marketing Services, Inc.

“Jim has been a presenter at our conference the last four years and consistently received some of the highest evaluations given by our audience. His presentation is energetic, informative, and entertaining and would certainly fit well into any program focused on team building, customer service, and selling skills.”
Peter Erickson, President
Hall Erickson, Inc.
(Exposition Management)

“Your speech was outstanding and we received rave reviews on both your topics and presentation. It would be safe to say you were an overwhelming success. Overall, 100% of attendees indicated that the Human Resources Forum exceeded or met their expectations. Please let us know if you would be interested in participating (next year).”
Donna Oldenburg, Publisher
Incentive Magazine

“The content and style of Jim’s presentation was superior . . . It was alive, articulate, energetic . . . We welcome the opportunity for Jim to present his materials again and again. Very few speakers present themselves as well as Jim does.”
Chris Sutherland, Executive Director
Promotion Marketing Association of America

“Our evaluation forms call for a rating from one to five, with five being the excellent rating. Your evaluations were fives across the board. Your programs were unequivocally the best presentations during the conference… ”
Sandra Salling, Director of Operations, International Tours, Inc.

“Your use of personal experiences, wit and humor made for an entertaining yet relevant speech that our sales force can apply to their daily activities. . . You were definitely the right speaker and delivered the right message.”
Ron Ciolek, Group Vice President, National Lending Center
ABN AMRO Mortgage Group

“Thank you for presenting “Critical Leadership Practices for Managing Change” to my strategic planning team. It was right on target for USMEPCOM’s transformation challenges. Your knowledge in this area and the specific examples you tied to our Strategy Map made the five Leadership Rules of Engagement directly relevant to us.”
David L. Slotwinski, Colonel, US Army, Department of Defense
Commander, US Military Entrance Processing Command

“I was particularly impressed with your abilities to completely link USMEPCOM into your presentation with little input from me . . . your resourcefulness is impressive . . . I’m convinced that this was the best National Operations Officer Workshop that USMEPCOM has had, and much credit for it goes to you.”
CPT Carrianne Hornok, Department of Defense
Commander, US Military Entrance Processing Command

“Jim Feldman is a master trainer, presenter and developer. I have had the pleasure of seeing him present ‘D-A-T-I-N-G Your Customer!’ on two occasions (including the Kodak Professional Sales Meeting) . . . Both experiences were fabulous! Jim was engaging, entertaining, thought-provoking and down-to-earth. He mixed positive energies, humorous stories, memorable insights and practical improvement approaches.”
Karen Smith-Pilkington, President
Kodak Professional Division

“I have to tell you that the group you addressed are a high energy, highly talented and highly trained sales force. Needless to say they are not easy to please, especially when egos come into play. Further, grabbing and then holding their attention can be an even more challenging task. However, not only were you able to get their attention and keep it, but you were also able to inspire them beyond. . . their limits. The energy and enthusiasm that you were able to generate lasts a long time. I also was extremely inspired by how your own actions mirror your message. The final touches you put on your work make you stand out amongst your peers.”
Beverly J. Wender, Senior Vice President
InterFirst Wholesale Mortgage Lending

“I have sat through hundreds of speakers during my career. None has ever given a full day of such powerful content and superb presentation. I will be praising your talents for many years to come.”
Carol Gerrett, Economic Development Officer
Haldimand – Norfolk

“Your grasp of the cremation and memorialization industry was evident. I received many comments on how you had obviously done your homework and understood the challenges facing those who provide cremation services and products.”
Jack Springer, Executive Director
Cremation Association of North America

“Your insight in building morale and maintaining a positive team environment has helped us greatly. . . Your time, effort and energy were much appreciated. It was our pleasure to work with you.”
Carl N. Eberling, Executive Director, ERP Systems
Verizon Wireless

“. . . in my 13 years as a Chair. . . I would evaluate the meeting and presentation as being very successful and positive, and those present unanimously agree that you are outstandingly well qualified and knowledgeable in this field and subject.”
Ken Jacobs, Chairperson
TEC

“You did exactly what we hoped you would do for this community – get people talking and thinking about Customer Service. The feedback we’re getting is fantastic! The audience loved you, the media loved you, and we hope you had a great time.”
Jeff Smith, Board Chairman
Rockford Area Convention and Visitors Bureau

“I was especially impressed with your ability to adapt the content of your presentation to fit our needs with such a short notice. With having less than 3 weeks to find a motivational speaker, I was sure not to succeed. However, just from the tone of our first conversation, I was confident that you would meet my expectations! Reflecting back on the day you spoke to our group, you by far exceeded any expectation any of us had.”
Holly Dashner, Business Development Analyst
Harbinger Corporation

“Commitment and attitude were just two of my personal takeaways – not only did you bring these alive in your presentation but more importantly they are obviously an integral part of you. . . I was and still am impressed with your flexibility and desire to “make it work” – I recall sitting somewhat speechless and amazed after our initial conversation. . . Your presentation received the highest overall score in all categories (new insights/information; relevance to work; quality of presentation; met expectations.)”
Maureen Bernabo, Program Officer, Centre for Management Effectiveness
The Conference Board of Canada

“Our staff is still talking about the whole experience. We think we achieved a new high standard with our Annual State of the Industry Meeting by having a speaker of your caliber. Because “Customer Service” has such a universal relevance to all businesses, for the first time we had non-hospitality people wanting to come to our meeting. You will be a tough act to follow next year!”
Wendy Perks Fisher, President/CEO
Rockford Area Convention & Visitor Bureau

“The participants of the program recorded the highest approval rating I have ever seen, with 95% of the audience giving you a rating of 9 out of 10. The audience was impressed with the presentation, and your ability to sustain their interest and keep them motivated and awake for over 7 hours.”
Laurian Soper, Sales Manager
ACT Tours & Training – Frederick Travel, Inc.

“I took a risk when I had Dave Riddell ask someone who I had never met, or heard of, to speak at a break-out session. I can say now that the risk was well worth it – I was told by several people that your session was a home run!”
Doug Bosse
Shaffer, Sherman, Sperry & Swaddling, Inc.

“We would also like to thank you for taking the time to provide our staff with an excellent customer service program.”
Anthony S. Armas, Director of Sales & Marketing
Condado Plaza Hotel & Casino

“I want to compliment you on your presentation and the overall session that you chaired at the UPDATE. It was excellent.”
Joseph E. Potocki, Chairman/CEO
Joseph Potocki & Associates, Inc.

“It seems that none of us can get enough of a good customer service presentation. We all realize it is the heart and soul of a successful business and, unfortunately, not always in the forefront (of) our daily activities. Thank you for the examples and, more importantly, solutions to work with.”
Vicki Greenlees, President
Heartland Incentive Representatives, Inc.

“In the five years I’ve been teaching I’ve had over fifty speakers address my Intra/Entrepreneurship class. They have all been good. Some, like you, have been outstanding.”
Jim Vahle, Adjunct Professor
The Lake Forest Graduate School of Management

“After reviewing the meeting evaluation forms, 100% of the group felt your presentation was very valuable. You did a great job involving the members and what a great trick to kick off the meeting. . . I also wanted you to know that I have received nothing but glowing reviews on your entertaining but thought provoking presentation.”
Kathi Bretcko, Association Manager
Independent Laboratory Distributors Association

“Your humor and wit captivated the audience while bringing home salient business lessons for the MSPC membership and guests. Comments such as “best speaker we’ve ever had,” “a definite speaker for us to re-book,” and “enjoyed, laughed and learned,” were just some of our members’ enthusiastic comments about your presentation.”
Nancy M. Abbate, Abbate Group, Ltd.
Midwest Society of Professional Consultants

I really appreciated your style of presentation–you have a gift for humor and wit…The tip you shared about always asking if there is a better rate has already paid off. I got a better conference room rate…simply because I followed your advice. Thank You!
Marilyn Sprague-Smith
Miracles & Magic, Inc.

…”bravo” on a great session–the audience loved you!!!
Mari Pat Varga
Creative Communication Programs

“Although I heard glowing comments about you prior to meeting you…they were understated. You are a fantastic, and perhaps legendary, businessman.”
Randy Davis

“It was great having you at the conference, and I think the participant’s evaluations indicate that, as well.”
Sandy Alinder, Alltru Health System
Read the evaluations from Jim’s presentations!

“Jim’s presentation to the International Chain Salon Association was humorous, easy to listen to and right on target with the information. He did his homework and knew the professional argot to reach right into the hearts and minds of the audience. He brought their thought processes to a higher level of awareness through antidote humor direct from their point of reference. His emphasis on the first contact in the chain of customer service was superb. Really told it like it is…He created a level of interest in further opportunities to learn more of what he has to offer and tap into his genius. We look forward to future encounters.”
Dale Hall Mecus, National Chain Sales Manager
Revlon Professional

“Your motivational presentation at our National Executive Directors Leadership Meeting was very informative and delivered with a wonderful sense of humor and enthusiasm. As I listened to the comments after the session and reviewed the evaluations, you were a tremendous success.”
Frank Lynch, Vice President, Field and National Operations
March Of Dimes Birth Defects Foundation

“His ability to combine humor with all the factual and informative information kept the attention of a most diverse audience. He turned what could have been a dull morning into one charged with enthusiasm.”
Jorge Pesquera, Executive Director
San Juan Puerto Rico Convention Bureau

“His presentation especially drew lots of positive comments. He is a one-of-a-kind motivational speaker!”
Tamara S. Block, Ph.D., Chairman
American Marketing Association Seminar

“Jim Feldman has consistently been ranked as one of the best speakers we have ever used over the past decade. Audiences have requested information, in advance of his next dates, so that they can plan ahead to attend. His programs are always well attended.”
Howard Henry, Executive Director
Association of Incentive Marketing

“The content and style of Jim’s presentation was superior . . . It was alive, articulate, energetic . . . We welcome the opportunity for Jim to present his materials again and again. Very few speakers present themselves as well as Jim does.”
Chris Sutherland, Executive Director
Promotion Marketing Association of America

“I took a risk when I asked someone I had never met or heard of to speak. But Jim Feldman’s session was a home run.”
Doug Bosse, Annual Conference Chairman
National Association of Account Managers

“I want to express my appreciation … for the enthusiastic audience reaction to your appearance at the International Platform Association convention. Your comments about the importance of customer service were terrific, and your slides were so well done. You were among the year’s top-ranked speakers.”
Luvie Owens, Chief Executive Officer
International Platform Association

“The issues you highlight are really just good common sense. Your speech raised our level of consciousness on these standards of business conduct through your engaging style of speaking.”
Alice Kruss, Key Accounts Manager
Coach

“This was the third time I have heard your Exceeding Customer Expectations program and I still found it fresh, informative, and entertaining. In particular, I was impressed with how well you customized your message for the PIC group.”
Karen Renk, CAE, PIC Business Manager
Promotion Industry Council of Chicago

“Your speech was outstanding and we received rave reviews on both your topics and presentation. It would be safe to say you were an overwhelming success. Overall, 100% of attendees indicated that the Human Resources Forum exceeded or met their expectations. Please let us know if you would be interested in participating (next year).”
Donna Oldenburg, Publisher
Incentive Magazine

“You masterfully personalized your talk to the audience and built in the right amount of flexibility to cover all areas of the topic…in their ‘lingo’ no less . . . You not only geared your talk to the audience to peak their interest, you took over the room!”
Scott Walker
Hyatt Hotels & Resorts

“We would like to thank you for an excellent keynote address. The Hyatt Conference Cup’s success, in large part, was due to you.”
Al Heisler, Vice President of Sales and Marketing
Hyatt Hotels and Resorts, Australia

“Jim has been a presenter at our conference the last four years and consistently received some of the highest evaluations given by our audience. His presentation is energetic, informative, and entertaining and would certainly fit well into any program focused on team building, customer service, and selling skills.”
Peter Erickson, President
Hall Erickson, Inc. (The Motivation Show)

“Thanks again! You were sensational in the brief time you had to present.”
Tim Seeden, Executive Director
National Speakers Association–Illinois

“We are delighted to report that this was our most successful meeting to date, thanks in no small part to Jim’s outstanding contribution.”
Kerry E. Smith, Publisher/Editor-in-Chief
Promo Magazine

“Everyone was extremely motivated after Feldman’s presentation. Jim is welcome back again and again!”
Annabel Lush, Manager
Auckland Convention and Incentive Bureau

“It was a great program. Everyone is talking about it. Our meeting was a great success, thanks to you.”
Anne Musson-Fedele, Chairman
Society of Incentive Travel Executives Symposium of Great Britain and Ireland

“I highly enjoyed your presentations on ‘Shift Happens’ and ‘Your Attitude’ and wanted to thank you for them and thank you for being you.”
Deborah Gordon
Travel Station, Bozeman, MT

“I was amazed at how many practical marketing insights and ideas you packed into your talk and the Q&A afterward. As soon as I thought that this must be the end of what you had to say, you unveiled another totally new concept. That is the fun way to learn marketing. With your examples, demonstrations and puzzles, it is also the way that the audience will actually remember what they heard — beyond the time it takes to drive home.”
Bill Wentz, Chairman
University of Chicago GSB Entrepreneurial Roundtable

“It is rare to find a speaker who fits all of a meeting planner’s expected qualifications. You not only fit all the qualifications, you far surpassed any expectations a meeting planner could ask for in a professional speaker.”
Gerri Hopkins
Chairman of the Board, Incentive Federation, Inc.
Executive Director, The Association of Retail Marketing Services, Inc.

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